Get in touch
Have questions about ClariSend? We're here to help.
Support hours
Monday - Friday, 9AM - 6PM UTC
Available for all your transfer questions
Common questions
How long do transfers take?
Transfer times vary by route and payout method. Bank transfers typically arrive within 1-3 business days. Mobile money and Lightning payments are usually instant.
What fees will I pay?
Fees vary by corridor and payout method. We always show you the complete breakdown before you confirm - transfer fee, exchange rate, and exactly what your recipient will receive.
Is my money secure?
Yes. We use bank-grade encryption (TLS 1.3, AES-256) and partner exclusively with licensed payment providers. Your funds are protected throughout the entire transfer.
Can I track my transfer?
Every transfer receives a unique reference code. You can check your transfer status anytime in the app or by contacting our support team.
Which countries do you support?
We currently support transfers to 50+ countries across Africa, Asia, Europe, and the Americas. Check the app for the full list of available corridors.
What payout methods are available?
Depending on the destination, recipients can receive funds via bank transfer, mobile money, or Bitcoin Lightning. Available options are shown when you create a transfer.