Send money home without the anxiety.
Most remittance apps compete on speed or price, then leave you guessing what actually happened. ClariSend shows you exactly what you're paying, where your money is, and when it will arrive.
TRANSFER TRACKING
PROBLEM STATEMENT
You send money home every month, and every month it's the same frustration. You see one exchange rate when you start, another when you confirm, and the amount your family receives never quite matches what you expected. The fees are split across multiple line items with vague labels, and you're never sure if you're seeing the full cost.
After you send, the app goes quiet. You get a generic "processing" message that stays unchanged for days. Your family calls asking when the money will arrive, and you have no answer. You check the app again and see the same status. No one tells you what's actually happening.
When something does go wrong, support can't see your transfer details. You repeat your confirmation number multiple times. They ask you to send screenshots. They promise to "escalate" your issue. Days pass. The money is somewhere in the system, but no one can tell you where or why it's stuck.
HOW CLARISEND IS DIFFERENT
Hidden fees
ClariSend shows you the total cost before you confirm. One number that includes the transfer fee, the exchange rate markup, and any intermediary charges. What you see is what you pay.
Vague status updates
Every transfer has a timeline with specific stages: confirmed, sent to partner bank, received by partner bank, ready for pickup or deposit. Each stage updates in real time with a timestamp. You always know where your money is.
Recipients don't know what's happening
ClariSend sends your recipient a text message when you initiate the transfer, another when funds are ready, and instructions for pickup or deposit. They're informed in their language before they ask you.
Support can't see your transfer
When you contact ClariSend support, the agent sees your full transfer history, current status, and transaction details. They don't need screenshots or repeated explanations. They can resolve issues without escalation loops.
HOW IT WORKS
Step 1: See the full cost
Enter the amount you want to send. ClariSend shows you the exchange rate, all fees, and the exact amount your recipient will receive. This quote is locked for 30 minutes.
Step 2: Confirm and send
Choose your payment method and confirm. Your recipient gets a text message immediately with an estimated arrival time and instructions.
Step 3: Track your transfer
Watch your transfer move through each stage. You'll see when ClariSend receives your funds, when they're sent to the partner bank, and when they're ready for your recipient.
Step 4: Your recipient gets paid
Your recipient receives a text with pickup or deposit instructions. If they have questions, the message includes a reference number and local support contact.
TRANSPARENCY SECTION
ClariSend locks your exchange rate and fees when you confirm your transfer. If the rate changes while you're entering your information, you'll see the update before you pay. There are no post-confirmation adjustments.
The total cost you see includes everything: the transfer fee, the difference between the market rate and the rate you're getting, and any charges from partner banks or payment networks. ClariSend doesn't hide markup in the exchange rate and claim zero fees.
If your transfer requires additional information or documentation to complete, ClariSend will tell you before you pay, not after. You won't confirm a transfer only to find out later that it can't be processed.
TRANSFER TRACKING
Your transfer has five stages: Confirmed, Payment Received, Sent to Partner Bank, Received by Partner Bank, and Ready for Recipient. Each stage shows a timestamp and updates automatically.
You can check status anytime in the app or on the web. If a transfer is delayed, you'll see why. Common reasons include bank holidays, recipient information that needs verification, or holds required by local regulations. ClariSend shows you the specific reason and what happens next.
You don't have to wonder if checking the app will give you new information. If the status has changed, you'll get a notification. If it hasn't changed, the app will tell you when to expect the next update.
Confirmed
Payment Received
Sent to Partner Bank
Received by Partner Bank
Ready for Recipient
RECIPIENT EXPERIENCE
When you send money, your recipient gets a text message in their local language. The message tells them how much they're receiving, when it will be available, and how to collect it.
If the money is being deposited directly, the message confirms the account number and expected deposit time. If it's a cash pickup, the message includes the pickup location, required ID, and a reference number.
Recipients can reply to the message if they have questions. Responses go to local support staff who can see the transfer details and help resolve issues without asking the recipient to contact you first.
TRUST & SAFETY
ClariSend holds your funds in segregated accounts at regulated financial institutions. Your money is separated from ClariSend's operating funds and can only be used to complete your transfer.
If a transfer cannot be completed, ClariSend refunds the full amount you paid, including all fees. Refunds are processed to your original payment method within 3-5 business days.
Every transfer is monitored for compliance with anti-money laundering regulations and sanctions lists. If a transfer requires additional verification, ClariSend will request specific documents and explain why they're needed. Verification happens before your money is sent, not while it's in transit.
SUPPORT
Contact support when you need to cancel a transfer, update recipient information, or understand why a transfer is delayed. Support agents can see your transfer timeline, payment status, and any holds or verification requirements.
Most issues are resolved in the first conversation because the support agent has the same information you see in the app, plus backend details about partner bank processing. They don't need to ask other teams for updates.
If a transfer is stuck at the partner bank, ClariSend support contacts the partner directly and updates you with specific information, not generic status messages. You'll know what the partner bank is doing and when they expect to resolve the issue.
CALL TO ACTION
Send your first transfer and see what clarity feels like.
Send your first transfer and see what clarity feels like.